Unbeknownst to myself this Monday was actually Community Manager Appreciation Day! As I stated in the post “Community Manager – New Name for Customer Service?” As companies begin to integrate social media into their day-to-day, the medium has begun to take multiple forms. In order to manage this new monster the community manager must also be able to take on many roles to facilitate each form.
In the image below, kindly provided by GetSatisfaction.com, the mind of a community manager is very accurately dissected and broken down into 10 sections. After reading through this entire diagram I have come to realize, as I delve deeper into my job, these also define my job at Pricefalls. While some aspects of being the Director of Communications are more entertaining (Mediavore) than others (Spam Warrior) all of these are necessary (Piñata).
Is there anything missing from this diagram? What aspect of this mind would you like best?
Until next time buyers, sellers and friends!
Josh ^theLVD Weaver